Patch test required 48hrs prior to all waxing, tinting, HD and lash lamination treatments. Patch tests are also required for some advanced skin treatments. If it has been over 12 months since the last treatment at Glow, a new patch test is required.
A consultation form must be completed and signed for all treatments.
Please notify your therapist if there are any medical changes or new allergies since your last visit.
To ensure a treatment is safe and suitable we may require a doctor’s note or be unable to proceed with a treatment if a client is contra-indicated.
Anyone under the age of 16 must notify the Salon in advance of their treatment and a parent/guardian is required to attend the appointment and complete a consultation form. Restricted treatment list for clients under 16 years. Failure to inform the salon in advance of the appointment may result in the appointment being cancelled and deposits lost.
We have a strict 24hr cancellation policy. Clients must contact the salon to cancel their appointments by calling the salon or through the online booking system 24hrs in advance of their treatment time. A booking deposit is required for all bookings and failure to notify the salon if you cannot attend your appointment will result in the loss of the booking deposit. If you have failed to follow the 24 hr cancellation policy we will require a full treatment payment while taking your next appointment, the full treatment price will be lost if you do not follow the 24hr cancellation policy.
Failure to follow the 24hr cancellation policy for a course will result in the loss of the treatment in the course.
Clients must arrive on time to their appointments. Arriving late to your appointment may result in your treatment needing to be shortened or cancelled. The booking deposit will be lost if there is not sufficient time to complete your treatment.
Vouchers must be presented at the time of purchase to be redeemed. For digital vouchers the voucher code will be required. Without the physical voucher or voucher code we cannot process a voucher as payment. We do not take responsibility for keeping record of an individual’s voucher, it is up to the individual to ensure they have it at time of purchase to redeem their voucher.
All Clients must attend their treatments alone (excluding under 16’s). Children cannot be left unattended in the salon and for safety reasons cannot be in some treatment rooms.
